Welcome to Sol dress! We strive to offer a wide selection of high quality products. Before shipping, our quality control team personally inspects each item. You can within 24 hours, cancel the order. Unfortunately, after the package is shipped, we cannot cancel the order. Our customer service is always available for you. If you have any problems, please contact us via the contact form or via the email info@soldress.com.

30 DAYS RETURN POLICY

If for any reason you are not satisfied with your purchase from us, please contact us at info@soldress.com. You can return your item within 30 days after receiving it. We will always provide the best solution for our customers.

CONTACT US

Steps to contact us:
Please email us at info@soldress.com and describe the problem in detail, including the reason for return, along with your order number and product name. For defective, wrong or not as described items, please send us a clear picture or video of the problem. Please keep the picture under 2 Mb.
Our solutions:
1. Sol dress's Responsibility
- If our company is responsible for the problem, we will facilitate a return to our warehouse for a refund and/or replacement.
- Once we receive the item, we will offer compensation or send a replacement free of charge at our expense.
2. the responsibility of the customer
- If the customer ordered the wrong size or product, or simply wants to exchange the item, we may allow a return as well.
- In this case, the customer is responsible for the shipping cost for an exchange, and we will refund the original product cost upon receipt of the returned items within 7 business days after receiving the item.